If the guy can't install a simple set of drivers off the CD that came with the printer/cd-writer I highly doubt he's going to be able to install a complex piece of software like PCAnywhere, let alone get his hands on it (not exactly a cheap product).

Anyways I'm probably going to take the trip just to finish the machine off, and tell this guy in person our business is over, and if he needs any further assistance call someone else.