That, sadly, is all-too-common in a lot of FOSS projects. Documentation is always the red-headed stepchild, and those who point out deficiencies in such a critical resource all too often get treated similarly.
There is simply no need for that kind of treatment, IMHO. All it takes is a little bit of effort to put in a bit of documentation infrastructure, say a basic wiki or outlining system, and gentle / courteous encouragements as well as enthusiastically answering queries by people who are doing the documentation effort.
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